1. Flexible in every way:
More flexibility in the system is essential to combat congestion and will require some asset, but largely software and behavior-related actions.
2. It's about the data, although software is not the silver bullet
Improved IT/OT integratio
n can allow utilities to combine software, asset and customer behavior-related insights into a valuable masterplan.
3. Divide and conquer but keep control:
Utilities must set the framework for others to assume some of their existing and new roles.
4. Value-based mechanisms change the game:
A truly customer-centric system that follows a value-based approach must emerge. In this new reality, every action is evaluated according to the positive and negative consequences it has on the grid, and charged accordingly.
5. Regulators must keep up:
Without the timely collaboration and anticipative forward planning of regulators, utilities risk being ill-prepared for congestion when it inevitably becomes a reality. With the right mindset, regulators can become ambassadors and enablers of an age of customer centricity.
"The grid is more and more becoming a bandstand, and everybody is dancing around at their own pace. Utilities need to be the orchestra leader who sends the signals to coordinate and keep order within the system."